Refund Policy

Vidova runs hosted video work on paid compute the moment you use it. For that reason, completed charges are not refunded, except for billing errors or where the law requires a refund. You can cancel a subscription at any time, and failed work never uses your credits.

You can cancel a recurring subscription at any time from your account. Access continues until the end of the paid billing period, and future renewals stop. Completed subscription charges are not refunded, including partial periods and unused credits.

Credit top-ups are one-time purchases. They are not refunded once the credits are added to your account, except for billing errors or where the law requires a refund. Top-up credits last for the period shown at purchase, and plan credits end at the end of their month or rollover period. Credits that expire are not refunded. When a charge is refunded or disputed, the unused credits it added are removed from your account. A Project Pass is a one-time purchase under the same rules. When its charge is refunded or disputed, its unused credits are removed and its project loses the features the pass added.

One-time purchases, including lifetime plans, are not refunded once access is delivered. Checkout shows the exact price before you pay. Running out of credits is not a billing error and does not make unused service refundable.

AppSumo processes payment and refunds for purchases made through AppSumo, under the 60-day refund window shown on the deal page. Submit the request through your AppSumo account. When AppSumo reports a refund, the matching code is removed from your account. Refunding the final active code ends the entitlement.

A failed operation does not use credits. Vidova sets credits aside when work starts and returns them when the work fails. When you stop an agent task, it uses the credits for the work already done. Video indexing and video questions keep their credits once accepted, even if they later fail. If a return does not appear, contact us with the time of the operation and your account email, and we will check the credit record.

We refund duplicate charges, charges you did not authorize, and charges caused by a technical error on our side. Contact us promptly with your account email and the receipt or payment reference.

Nothing in this policy limits a refund right that consumer law in your country gives you and that cannot be waived. This policy is part of our Terms of Service.

If you live in the European Union or the United Kingdom, you can withdraw from a subscription once, within 14 days of the day it starts, including any free trial. Renewals do not start a new period. For a top-up or a Project Pass, the 14 days start on the day you buy it. When you pay, you ask us to start your plan or add your credits right away. If you withdraw, you pay for what you used until you tell us: the days of the plan period, or the credits you spent, whichever is greater. We refund the rest within 14 days, to the same payment method. To withdraw, send a clear statement with your account email to refunds@vidova.ai.

Send billing questions and refund requests, with your account email, to refunds@vidova.ai.