Privacy Policy

Vidova (“we”, “us”, “our”, or “Company”) operates the Vidova website and application (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We collect several different types of information for various purposes to provide and improve our Service to you:

Account Information

When you create an account, we collect your email address, name, and authentication information. This information is used to manage your account and provide access to the Service.

Video and Media Files

Any video, audio, or image files you upload are stored securely and used solely for the purpose of creating edited videos according to your specifications. These files are processed by the storage, transcription, and AI providers configured for the Service.

AI API Usage

To provide video understanding and editing capabilities, we may transmit media content to configured AI providers such as Cloudflare Workers AI, Google Cloud Vertex AI, OpenRouter, ElevenLabs, Replicate, and similar service providers. For video search and questions about a video, a copy of the video is kept in a private Google Cloud Storage bucket and is deleted within two days.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This may include information such as your computer’s Internet Protocol address, browser type, browser version, the pages you visit, the time and date of your visit, and other diagnostic data.

We also record chat conversations, AI requests and responses, tool inputs and results, project state, uploaded-file metadata, and detailed processing and export logs, including successful, failed, retried, and cancelled operations. We use these records to understand outcomes and diagnose problems. Session recordings may include page content and text entered into the editor and chat. Password fields are masked.

Device and performance information

When you use the website or the mobile app, we collect information about your device. This includes the device model and model identifier, the operating system and its version, the browser and its version, the number of processor cores, the amount of memory, the name and maker of the graphics processor, the processor architecture, the screen size and pixel density, and which video and graphics features the browser supports. We do not collect the name you gave your device.

We also measure how the Service performs on your device: how long the editor and preview take to load, the frame rate of the preview while it plays, how long playback waits for media to load, and how long each export takes and how fast it runs. We attach the device information to these measurements and to the other usage and diagnostic records above. When you are signed in, these records are linked to your account.

We use this information to find and fix performance problems and errors, to decide which devices the Service supports, and to improve the Service. It is sent to PostHog, our analytics provider. The mobile app also keeps it in the diagnostics log on your device, which you can send to our support team. Crash reports from the mobile app include the device model and operating system.

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Our Service may contain links to third-party websites and services that are not operated by us. We have no control over the content, policies, or practices of these websites and services. We strongly advise you to review their privacy policies before providing any personal information.

Vidova uses the following third-party services:

• Cloudflare (hosting, media storage and playback, AI processing, support chat)
• Firebase Authentication and Firestore (accounts and project data)
• Google Cloud Vertex AI, OpenRouter, ElevenLabs, and Replicate (AI processing)
• Modal (video effects processing)
• Freesound, Brandfetch, Exa, and Firecrawl (sound, logo, and web search)
• Stripe and AppSumo (payments)
• Resend (email)
• PostHog (product analytics, device and performance information, session recordings, and diagnostic records)
• Google Analytics (website usage analytics)
• Firebase Crashlytics (mobile app crash reports)
• Prelude (phone number verification and fraud prevention)

You have the right to request access to, correction of, or deletion of your personal data. You may also have the right to data portability. To exercise these rights, please contact us at the email address provided below.

You can delete your account at any time in Settings, on the web or in the mobile app. Deletion starts when you confirm it. Your account is signed out on every device, and your projects, uploads, renders, share links, chats and account details are deleted, normally within two days and in any event within 30 days. We keep only the data we must keep by law, such as invoices and payment records, and a one-way code of a verified phone number and device to prevent abuse of the free plan. A subscription bought through the App Store or Google Play is managed by Apple or Google, and you cancel it there.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date” below.

If you have any questions about this Privacy Policy, please contact us at contact@vidova.ai or by mail at 651 N Broad St, Middletown, Delaware 19709, United States.